At HipHype.co, we prioritize delivering high-quality IT and digital marketing solutions tailored to our clients' specific needs. Our services often involve strategic planning, customization, and execution that require significant time and resources. While we’re committed to ensuring client satisfaction, our Return and Refund Policy reflects the nature of our work.
Payment Terms
Project Initiation Fees: Payments made for project initiation, including setup fees and initial deposits, are non-refundable. These payments cover the resources allocated and preliminary work done on your project.
Milestone Payments: For projects divided into milestones, payments for completed milestones are non-refundable. We will, however, review any concerns you may have to address them appropriately.
Refund Eligibility
Due to the personalized and service-based nature of our offerings, refunds are only provided in exceptional circumstances:
Non-Delivery of Service: If we are unable to deliver the service you purchased due to unforeseen circumstances, you may be eligible for a refund.
Service Not as Described: If there is a significant deviation from the agreed scope of work, we will review your concerns and, if valid, may offer a partial refund or a corrective solution.
Refund Requests
If you believe you are eligible for a refund, please follow these steps:
Contact Us: Reach out to our support team at ashish@hiphype.co or via the contact form on our website within 14 days of receiving the service. Provide your payment details, project information, and a detailed explanation of your concerns.
Review Process: Our team will review your request and respond within 5-7 business days. We may ask for additional information or documentation to better understand your case.
Resolution: If your request is approved, we will process the refund through your original payment method, which may take 7-10 business days to reflect in your account.
Cancellation Policy
Before Project Start: If you wish to cancel your project before any work has begun, you may be eligible for a full refund, minus any transaction or administrative fees.
During Project Execution: If a cancellation is requested after work has begun, we will review the amount of work completed and may offer a partial refund at our discretion.
Exceptions
Please note that some services are non-refundable, including:
Completed Work: Once a project or campaign is completed and delivered, refunds are not available.
Third-Party Costs: We are not able to refund payments made to third-party vendors or platforms (e.g., advertising costs, software fees).
Consultation Fees: Fees for consultations and strategy sessions are non-refundable.
Our Promise
At HipHype.co, we are committed to open communication and client satisfaction. If you have any concerns or issues with our services, please reach out to us. We will make every effort to understand your needs and work toward a solution.
For any questions or to discuss your concerns further, feel free to contact us. We’re here to help!